• Home
  • -
  • General Terms and Conditions

The administrator and the owner of the https://karra.si website, the owner of the Karra brand, the provider of the Karra services:

IDEJE, KONCEPTI IN ZGODBE, Vojka Žgavec Clemenz s. p., Tomaj 105, 6221 Dutovlje

(hereinafter: the Provider)

 

 

1. Introductory provisions

These General Terms and Conditions apply to the following users:

  • the users of the karra.si website (hereinafter: Website), including those with whom the Provider communicates about Karra’s offer by e-mails karra@karra.si, jcl@ikz.si, vojka@ikz.si, info@ikz.si and the forms available on its Website karra.si;
    the users who subscribe to e-news;
  • the users of Karra’s web-pages karra.si and FB, Instagram, Pinterest and TripAdvisor profiles;
  • the users with whom the Provider communicates about Karra’s offer by SMS, fax, telephone and in person;
    the buyers and users of Karra’s services and products.

The abovementioned users can be natural persons or legal entities. In the continuation the term ‘users’ will apply to all of them.

 

2. Website; Karra’s pages/FB, Instagram, Pinterest and TripAdvisor profiles

Every user who visits the Website confirms they are familiar with these Terms and Conditions, agree with them and are bound by them. If the user does not agree with them, the Provider suggests they do not use the Website. Users use this Website at their own risk.

The same applies to users of Karra’s web-pages and FB, Instagram, Pinterest and TripAdvisor profiles to which the Website provides links.

The Website uses cookies. Read more about them here: Cookies.

The Provider undertakes to maintain the Website and the abovementioned pages/profiles with due care and responsibility. Nevertheless, it cannot guarantee that the Website will always be error-free or technically flawless. The Provider apologises to users in advance for any such inconvenience. Should any loss occur due to incorrect functioning or unavailability of the Website, the Provider is not responsible for it.

The Provider can modify all content and is not obliged to inform users about this in any particular way. The Provider is not liable for the consequences of such modifications.

 

3. Users’ content, communication with users

Solely users are responsible for all their content (images and texts) on the Website. Users undertake to comply with all applicable laws and regulations when posting their content. By posting their content, the users explicitly allow their free publication, until such time that the permission is revoked.

The Provider is not liable for content posted by users. The Provider undertakes to remove inappropriate user content from the Website as soon as possible. It reserves the right to do this without justification.

The Provider appreciates all user responses and will strive to answer users’ questions as soon as possible. At the same time, the Provider reserves the right to decide which users’ questions it will answer and in what time.

 

4. Copyrights

All the Provider’s texts, photos and other elements that are contained on the Website or on Karra’s pages and FB, Instagram, Pinterest and TripAdvisor profiles are protected by copyright and other forms of intellectual property protection. In the absence of the Provider’s prior written authorisation, it is prohibited to distribute, copy, modify or in any other way reproduce the content (or part thereof) for any business or non-business purposes.

If the Provider issues you with a prior written authorisation to use the content of the Website or a part thereof, you are obliged, in compliance with the Copyright and Related Rights Act of the Republic of Slovenia, to state the source (https://karra.si) and the date of the rendering of the content.

All elements of the Karra brand can only be used by the brand owner to sign their services and products with them. The Provider/brand owner is the only one who has the content of this Website at their disposal and who decides about the disposal of the contents.

The scripts of the games (Karst Escapes), their logistics, scenography, concepts, instructions on supervision, technical implementation and other elements that define the games are also protected by copyright and intellectual property laws. It is prohibited to summarise and copy the names, themes, the entire games or individual substantive or technical elements of the games and other elements of Karra’s offer.

 

5. Subscription to e-news

Users may subscribe to e-news in several ways: with a form available on the karra.si website, with a paper form or on other websites. By subscribing, the user allows the Provider to send them by e-mail news about its brands (Karra, Mmm Beatrice and Kraške zapeljivke – Karst Temptations).

The Provider will store the obtained data with due care and integrity. It will use them for segmenting, marketing, re-marketing and processing exclusively for its promotional purposes; it will inform subscribers about any novelties, promotional offers, special events and other information related to its abovementioned brands.

Users who have subscribed to e-news can unsubscribe any time by clicking the link that is available in the e-mail or by writing to the following e-mail: info@ikz.si.

 

6. Karra’s Karst Escapes games

The Provider offers players of the Karst Escapes games (hereinafter: users) several games: an escape room, an outdoor escape room and a treasure hunt. All games are presented and described in detail on the Website.

The Provider prohibits all users who have played or intend to play Karra’s games (Karst Escapes) from disseminating information about individual puzzles and riddles or about the point of any of the games. Should they do so, users shall be held liable under civil law for business damage.

In view of the above, it is prohibited to make any photographs and recordings (video and/or audio) of the process of any Karra’s games (Karst Escapes), of the environment that is explicitly connected with a specific game, the equipment, tools, instructions and other elements related to any of the Karst Escapes games.

 

6. 1. Purchase of a date for a specific game

  • the user checks the available dates, makes a reservation and purchases a specific game on the Website;
  • the purchase can be made only for a date which is still available;
  • the user can purchase a free date up to 24 hours before the chosen time;
  • several payment methods are available: a proforma invoice, payment cards, PayPal;
  • the Provider confirms the reservation of the date when the proof of the paid service is available; until then the date is only reserved but not yet confirmed;
  • the Provider confirms receipt of the reservation by e-mail;
  • the Provider confirms the date (when the payment has cleared) by e-mail;
  • the condition for the purchase is to agree with these general terms
  • agreeing to these general terms means that the customer is applying for e-news; in a separate customer confirm the subscription for e-news

 

6. 2. Withdrawal from the purchase

The Provider respects the fact that due to different, unpredictable circumstances, the user can sometimes want to withdraw from the purchase.

Withdrawal from the purchase is possible but only under the following terms and conditions:

  • the wish to withdraw from the purchase must be communicated by the user who made the reservation of the date and the purchase; it must be communicated at least 96 hours prior to the date of play; if the user communicates this later (when there are fewer than 96 hours to the date of play) it is considered that the user has played the game, regardless of whether they have actually played it or not;
  • the wish to withdraw must be communicated by the user who made the reservation of the date and the purchase; it must be communicated from the same e-mail that was used when the reservation was made; in the opposite case, to protect the user against potential fraud, the Provider cannot consider the communicated information relevant and it is therefore considered that the user has played the game, regardless of whether they have actually played it or not.

The user can use the amount already paid to purchase another (still available) date, if the Provider approves this in writing and on time. If the user wants a refund of their payment and withdraws from the purchase in accordance with all the terms and conditions, the Provider is obliged to make the refund. The Provider makes the refund using the same payment method as the user.

 

6. 3. Karst Escape – the Escape Room game

Escape Room is a game designed for groups of 2 to 5 players (hereinafter: users). Users come to the specified address 10 minutes before the start. If users arrive late at the agreed place, the Provider unfortunately cannot extend or reschedule the time of play.

Users are met by the Game Master, who explains the story, the objective and the rules of the game.

Before starting the game, users are obliged to:

  • place in a special locker their mobile phones, cameras, video-cameras and other means of audio- or video-recording or taking pictures (if they have them with them); they lock the locker with a key that they keep with them; their personal possessions are returned to them at the end of the game;
  • sign a statement in which they confirm they have been informed of and they agree with these General Terms and Conditions as presented to them by the Game Master as well as that they agree with the video- and audio-supervision of the game (more about this in the continuation) and undertake not to disclose the secrets of the game to others.

The game cannot be played unless the above condition is met.

Users enter the room which is then locked by the Game Master. The aim of the game is to unlock the door, by solving riddles and puzzles, and ‘escape’ from it within the time limit. For safety purposes, the room is equipped with a red ‘panic button’. Users may press this button at any time during the game to unlock the door. As soon as users press the ‘panic button’, the game ends, even if the purchased time has not yet expired.

If users fail to unlock the door within the time limit, the Game Master does this and the game ends, even if the team has not yet succeeded in solving all the tasks.

The Game Master can unlock the room prematurely. He or she can do this in the case that users damage the items in the room and in any other way infringe the rules of the game and/or these General Terms and Conditions. The game ends immediately and users are not entitled to a refund of their payment.

The Game Master can also suspend the game for emergency reasons and in such a case the clock is paused. If users agree and if it is feasible, they continue playing the game as soon as the reason for suspension is eliminated. In the case that they do not agree or it is impossible to proceed with the game, they can reschedule the entire game for another convenient time or request that the Provider refund their payment.

The Game Master supervises the game from a separate room. The Game Master can direct the game, if they think it necessary or if users request this. In doing so, he or she uses the clues that are part of the game’s script and are not to be decided by users.

The Provider uses audio- and video-supervision to enable the Game Master to supervise the game. The Escape Room is supervised in real time, the Provider does not record audio- and video-data.

Audio- and video-supervision is also provided in the supervision (reception) room. For security reasons, the recordings in this room are stored for a certain time.

Before starting the game, the Game Master explains to users that they must play the game without causing any damage to the building, its contents or any other objects in the Escape Room. If users cause damage, they are obliged to pay for it. At the beginning of the game, the Game Master informs users that some objects in the room are marked. Users may not move, dismantle or in any other way modify such objects, as they are not part of the puzzles.

Users are obliged to fully and consistently follow all the instructions that the Game Master gives them before, during or after the game. Users enter the Escape Room at their own risk. Users are obliged to appropriately protect their personal possessions and health, avoid potential threats and refrain from acting in a way that could jeopardise the safety, health or the property of the Provider or others involved.

 

6. 4. Karst Escape – the Outdoor Escape Room game

Outdoor Escape Room is a game designed for groups of 2 to 5 players (hereinafter: users). Users come to the specified address 15 minutes before the start. If users arrive late at the agreed place, the Provider unfortunately cannot extend or reschedule the time of play.

Users are met by the Game Master, who takes them to the game venue game, i.e. the Outdoor Escape Room. He or she explains the story, the objective and the rules of the game to them.

Before starting the game, users are obliged to:

  • place in a special box their mobile phones, cameras, video-cameras and other means of audio- or video-recording or taking pictures (if they have them with them); they lock the box with a key that they keep with them; their personal possessions are returned to them at the end of the game;
  • sign a statement in which they confirm they have been informed of and they agree with these General Terms and Conditions as presented to them by the Game Master as well as that they agree with the video- and audio-supervision of the game (more about this in the continuation) and undertake not to disclose the secrets of the game to others.

The game cannot be played unless the above condition is met.

The Outdoor Escape Room is an open-air area which is clearly marked and fenced. Users enter this area and must not leave it until the game ends. As soon as they leave it (they can do this any time throughout the game), the game ends. The purpose of the game is to achieve, by solving puzzles and riddles, the goal that is clearly defined by the Game Master before the game, within the time limit. If users fail to achieve the goal within the time limit, the game ends all the same.

Users may terminate the game at any time and leave the area prematurely. The Game Master can also terminate the game early. He or she can do this in the case that users damage the objects or the surroundings and/or in any other way infringe the rules of the game and/or these General Terms and Conditions. The game ends immediately and users are not entitled to a refund of their payment.

The Game Master can also suspend the game for emergency reasons and in such a case the clock is paused. If users agree and if it is feasible, they continue playing the game as soon as the reason for suspension is eliminated. In the case that they do not agree or it is impossible to proceed with the game, they can reschedule the entire game for another convenient time or request that the Provider refund their payment.

The game in the Outdoor Escape Room is supervised remotely by the Game Master. The Game Master can direct the game, if they think it is necessary or if users request this. In doing so, he or she uses the clues that are part of the game’s script and are not to be decided by users.

The Provider uses audio- and video-supervision to enable the Game Master to supervise the game. The Outdoor Escape Room is supervised in real time, the Provider does not record audio- and video-data.

Before starting the game, the Game Master explains to users that they must play the game without causing any damage to the land, its fixtures or any other object in the Outdoor Escape Room. If users cause damage, they are obliged to pay for it. At the beginning of the game, the Game Master informs users that some objects in the area are marked. Users may not move, dismantle or in any other way modify such objects, as they are not part of the puzzles.

Users are obliged to fully and consistently follow all the instructions that the Game Master gives them before, during or after the game.

This game takes place in nature. Therefore, users should take care to wear suitable shoes and be suitably dressed. Users visit the Outdoor Escape Room at their own risk. Users are obliged to appropriately protect their personal possessions and health, avoid potential threats and refrain from acting in a way that could jeopardise the safety, health or the property of the Provider or others involved.

This is an outdoor game. This means that its implementation also depends on the weather conditions which are beyond the Provider’s control. The Provider therefore reserves the right to cancel the game in the case of a bad weather forecast. It is obliged to inform the user thereof on time. This is communicated by telephone (an SMS or a call). The user decides whether to reschedule the game (and to which date). In such a case the Provider does not give a refund of the payment made. If the user decides not to reschedule the cancelled game, the Provider is obliged to refund their payment.

If the weather conditions are unsuitable, the Provider may also suspend a game that has already started. In such a case the user has the same options as in the case of a cancelled game.

The Provider reserves the right to decide at its own discretion whether to cancel or suspend the game because of the weather conditions.

 

6. 5. Treasure Hunt

Treasure Hunt is a game designed for groups of 2 to 5 players (hereinafter: users). Users come to the specified address 10 minutes before the start. If users arrive late at the agreed place, the Provider unfortunately cannot extend or reschedule the purchased date.

Users are met by the Game Master (hereinafter: Treasure Hunt Master), who explains the story, the objective and the rules of the game.

Before starting the game, users are obliged to sign a statement confirming:

  • they have been informed of and agree with these General Terms and Conditions and the rules of the game, as presented to them by the Treasure Hunt Master;
  • they undertake not to take photos or video-record any elements of the game;
  • they will follow traffic rules and respect other people’s property;
  •  they will not disclose the secrets of the game.

The signing of this statement is obligatory for all users, otherwise they cannot play the game.

The Treasure Hunt takes place in the village. The aim of the game is to find the hidden treasure within the time limit, by solving puzzles and riddles located across the village. If users fail to achieve the goal within the time limit, the game ends all the same.

Users may terminate the game at any time and return to the Treasure Hunt Master all the received and undamaged items. The game ends immediately and users are not entitled to a refund of their payment.

The Treasure Hunt Master can also terminate the game prematurely. He or she can do this in the case users damage the received items, violate traffic rules, fail to respect other people’s property or in any other way infringe the rules of the game and/or these General Terms and Conditions. The game ends immediately and users are not entitled to a refund of their payment.

The Treasure Hunt Master can also suspend the game in the case of emergency. In such a case the clock is paused. If users agree and if it is feasible, they continue playing the game as soon as the reason for suspension is eliminated. In the case they do not agree or it is impossible to proceed with the game, they can reschedule the entire game for another convenient time or request that the Provider refund their payment.

The Treasure Hunt Master supervises the Treasure Hunt remotely and he or she can direct the game, if they think it is necessary or if users request this. In doing so, he or she uses the clues that are part of the game’s script and are not to be decided by users.

Before starting the game, the Treasure Hunt Master explains to users that they must play the game without losing or damaging the received items or causing damage to the Provider in any other way. If users cause damage, they are obliged to pay for it at the price which is determined by the Provider.

This game is played in the open air. Therefore, users should take care to wear suitable shoes and be suitably dressed. Users take part in the Treasure Hunt at their own risk. Users are obliged to appropriately protect their personal possessions and health, avoid potential threats and refrain from acting in a way that could jeopardise the safety, health or the property of the Provider or others involved.

This is an outdoor game. This means that its implementation also depends on the weather conditions which are beyond the Provider’s control. The Provider therefore reserves the right to cancel the game in the case of a bad weather forecast. It is obliged to inform the user thereof on time. This is communicated by telephone (an SMS or a call). The user decides whether to reschedule the game (and to which date). In such a case the Provider does not give a refund of the payment made. If the user decides not to reschedule the cancelled game, the Provider is obliged to refund their payment.

If the weather conditions are unsuitable, the Provider may also suspend a game that has already started. In such a case the user has the same options as in the case of a cancelled game.

The Provider reserves the right to decide at its own discretion whether to cancel or suspend the game because of the weather conditions.

 

6. 6. Team building

The Provider can organise and implement team-building sessions for users. This service is customised to the client’s needs. The offer may include services that are organised and rendered entirely by the Provider (e.g. the Karst Escapes games) or (also) services that are organised by the Provider and rendered by the Provider’s partners (e.g. accommodation). Unfortunately, the Provider cannot guarantee in full the quality of its partners’ services, which is why it reserves the right to release itself from liability.

However, the Provider undertakes to include in its offer only such partners that are proven to be high-quality, reliable and reputable. It will guide, inform and supervise its partners to the best of its abilities. Moreover, the Provider undertakes that, in the case it offers users services which are not (entirely) rendered by the Provider, it will inform users about such services at the time of concluding an agreement.

If the team-building offer also includes other modules (e.g. Karst Escapes) to which other general terms and conditions apply, the user is obliged to comply with them.

Users attend the team-building sessions at their own risk. Users are obliged to appropriately protect their personal possessions and health, avoid potential threats and refrain from acting in a way that could jeopardise the safety, health or the property of the Provider or others involved. Users are obliged to fully and consistently follow the instructions they receive from the Provider and its partners before, during and after the service.

If the team-building offer includes open-air activities, this means that the implementation also depends on the weather conditions that are beyond the Provider’s control. The Provider therefore reserves the right to cancel an activity in the case of a bad weather forecast. It is obliged to inform the user thereof. This is communicated by telephone (an SMS or a call). The user decides whether to reschedule the service (and to which date). In such a case the Provider does not give a refund of the payment made. If the user decides not to reschedule the cancelled service, the Provider is obliged to refund their payment.

If the weather conditions are unsuitable, the Provider may also suspend a service that has already started. In such a case the user has the same options as in the case of a cancelled game.

The Provider reserves the right to decide at their own discretion whether to cancel or suspend the game because of the weather conditions.

 

6. 7. ‘Authentic Experiences’, ‘Magnificent Food’, ‘Magnificent Sleep’

The abovementioned services (visits to authentic Karst artists and artisans, accommodation, culinary experiences) are organised by the Provider and rendered by the Provider’s partners. The Provider cannot guarantee in full the quality of its partners’ services, which is why it reserves the right to release itself from liability.

However, the Provider undertakes to include in its offer only partners that are proven to be high-quality, reliable and reputable. It will guide, inform and supervise its partners to the best of its abilities. Moreover, the Provider undertakes that, in the case it offers users services which are not (entirely) rendered by the Provider, it will inform users about such services at the time of concluding an agreement.

Users use the abovementioned services at their own risk. Users are obliged to appropriately protect their personal possessions and health, avoid potential threats and refrain from acting in a way that could jeopardise the safety, health or the property of the Provider or others involved. Users are obliged to fully and consistently follow the instructions they receive from the Provider and its partners before, during and after the service.

If the offer includes open-air activities, this means that implementation also depends on weather conditions that are beyond the Provider’s control. The Provider therefore reserves the right to cancel the activity in the case of a bad weather forecast. It is obliged to inform the user thereof. This is communicated by telephone (an SMS or a call). The user decides whether to reschedule the service (and to which date). In such a case the Provider does not give a refund of the payment made. If the user decides not to reschedule the cancelled service, the Provider is obliged to refund their payment.

If the weather conditions are unsuitable, the Provider may also suspend a service that has already started. In such case the user has the same options as in the case of a cancelled service.

The Provider reserves the right to decide at its own discretion whether to cancel or suspend the service because of the weather conditions.

 

7. Disclaimer

The Provider undertakes to ensure, with due conscientiousness and responsibility, that users of its services do not suffer any loss.

The Provider releases itself from the liability for damages and negative consequences arising from inappropriate or neglectful or reckless conduct of the user in the case the user fails to consistently and fully comply with these General Terms and Conditions and/or the rules that they received in writing or verbally from the Provider or its associates before, during or after the service, in the case the damage or negative consequences are caused by the Provider’s partner who is not in an employment relationship with the Provider and in the case of a force majeure.

The Provider will try to the best of its abilities, knowledge and capacity to responsibly prevent the damage and negative consequences to the greatest possible (but not absolute) extent.

 

8. Validity of the General Terms and Conditions

These General Terms and Conditions enter into force immediately after their publication and apply until substituted by a new version by the Provider. They are published on the karra.si website and are also available to users in a paper form at the Provider’s registered office.

The Provider will strive to resolve any disputes with the user in an amicable way. Should this not be possible, the dispute shall be referred to a court of appropriate jurisdiction.

 

Tomaj, 1 August 2017

 

Enquire now